Support & Help Center

At IntelliviaAI, we’re committed to helping you get the most value from your AI automation solutions. Whether you’re exploring features, troubleshooting issues, or planning next steps in your automation journey, our Support Team is here to assist you every step of the way.

Get Help - Contact Support

If you need personalized assistance, our support specialists are ready to help.

Email Support:

support@intelliviaai.com (Response within 24 business hours)

Phone Support:

+44 7734862101 (Available Mon–Fri, 9 AM–5 PM UTC)

Live Chat:

Available on this site (click the Chat icon in the bottom-right corner)

Frequently Asked Questions (FAQs)

General Support Topics

What is AI automation?

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How quickly can automation be implemented?

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Is AI automation suitable for my business size?

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Where does my data live?

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Can I automate only specific processes?

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(You can expand FAQ answers with analytics tools, reporting questions, integrations, etc.)

Technical Support

If you're experiencing an issue with deployed automation or integrations:

1. Check System Status

Ensure connected apps/services are online.

2. Restart Workflow Automations

Turn off and on automated tasks in your dashboard.

3. Provide Diagnostic Details

Include:

  • Workflow names
  • Screenshots or logs
  • Error messages
  • Steps to reproduce

Send it via support@intelliviaai.com for faster resolution.

Knowledge Base & Documentation (Coming Soon)

We’re building a library of self-help guides and tutorials covering:

  • Setup & onboarding
  • Managing workflows
  • Reporting & analytics
  • Troubleshooting integrations
  • Performance optimization

(Link will be available here once launched.)

Book a Live Consultation

Need deeper help — strategy reviews, custom troubleshooting, or workflow optimization?:

Book a Support Consultation on our Book Appointment page.

Community & Feedback

Join our user community to:

  • Ask questions
  • Share insights
  • Get tips from other IntelliviaAI users

Have ideas or feedback?
We’d love to hear them: feedback@intelliviaai.com

Support Hours

RegionHours
UTC9 AM — 5 PM (Mon–Fri)
Americas9 AM — 5 PM (Local)
Europe / EMEA9 AM — 5 PM (Local)

Emergency support available 24/7 for critical production issues contact support@intelliviaai.com with “URGENT ‼️” in the subject.

Support Policies

Response Time

  • Standard inquiries — within 24 hours
  • Critical issues — within 2 hours during support hours

Service Level Agreements (SLAs)

Enterprise customers can request custom SLAs under their agreement.